FAQ – Jamie’s most asked questions

FAQ – Jamie’s most asked questions

Why should I order from Jamie’s Tarantulas? 
Want you to be happy with your order and are work very hard to do so! I, Jamie personally hand select and pack every single tarantula we ship. This is the only way to guarantee my customers receive best tarantulas possible. We strive for superior quality and service and combined have more than three decades experience keeping over two hundred different tarantula species! We are not a pet or reptile shop selling tarantulas, Tarantulas are our specialty!

To give our tarantulas the best possible diet we feed our roaches a blend of personally & locally grown organic produce, grains, bee pollen and other select ingredients… all to raise the healthiest and happiest tarantulas possible. 

Jamie’s Cages were developed and originally built for our own use keeping and breeding tarantulas. We refined the design until satisfied and still use our own cages for the majority of our personal collection. To this day all Jamie’s Tarantulas brand enclosures are made right here in the USA.

We stand by our live arrival guarantee 100%, provided we are contacted with photo evidence in the timeframe set forth in the terms. 

Where do you ship to?
We ship tarantulas to the contential US and Alaska, weather permitting. We cannot ship tarantulas or feeders to Hawaii, US islands/outlying territories however, we can ship you supplies & cages provided your mailing address is within the USA/islands/outlying territories.

We are sorry but we can not ship internationally at this time.

What does shipping cost?
We ship flat rate, no matter what you buy. Our flat rate shipping options and guarantee for each is detailed on our: Shipping & Live Arrival Guarantee/TOS Page

The only two current exceptions to the flat rate shipping rule are the adult cages and the $1 special shipping books as they ship on their own, separate of your “flat rate shipping” order. As adult cages ship separate of the rest of  your order their “free shipping” cannot be applied to other items. 

What’s your shipping schedule?
Please note we ship according to our schedule, choosing expedited methods will only reduce the time your package spends in transit. Our regular shipping schedule is as follows. Orders placed:

Wednesday through Friday will ship Monday  
Saturday and Sunday will ship Tuesday  
Monday and Tuesday will ship Wednesday

Our current schedule including updates due to holidays and/or closures can be found HERE

Where are you located? Where do you ship from? 
Our warehouse & tarantula facility is located in Aguanga, Southern California. 

What about store pickup? Do you offer tours?
Tours and store pick-up are not available at this time. 

Do you offer wholesale?

Brick and motor pet stores with a current business license (as a pet store) please email us for the current wholesale list. 

What if it’s cold or hot?
Heat packs, cool packs, evaporative cooling, insulated boxes, and any other packing supplies needed to get you your order safely are included for no additional charge!

For the consideration of the live animals in your order, if weather that might delay shipment (snowstorm etc.) is forecasted please let us know in the order notes. We are happy to hold your order until weather improves!

We will check your temperature forecast the day your order is scheduled to ship. If we think weather is too hot and/or cold to get to you safely even with the special packing we will contact you. 

We ship assuming someone will be available to immediately take the shipment indoors.

What is your live arrival guarantee?

Standard shipment for one hour after arrival. This means we need to be contacted within one hour of delivery with clear, photo evidence of the DOA(s), to be covered.

Signature shipment is guaranteed for 48 hours provided it was signed for on the first attempt. This means we need to be contacted, with photo evidence, within 48 hours of arrival, and the package needs to be signed for on the first attempt for the DOA to be covered. If no one is immediately available to sign for the package the carrier may (at their own discretion) sign for the package and leave it in a secure location. In this instance the live arrival guarantee is the same as standard shipping, we need to be contacted within one hour of the carrier leaving the package for LAG.

Hold for pickup: Is live arrival guaranteed provided we’re contacted the same day the package arrived at the pickup facility.


What if my tarantula or feeders arrive dead?

We stand by our guarantee 100%, provided the terms are followed and we are contacted in the timeframe stated above.

Why one hour

If we ship your order the live invertebrates should be fine provided someone is able to take it indoors right away. We would highly advise against leaving your package out in the elements as we have done countless tests with insulated packing to insure we are shipping the best way possible. We’ve found insulated boxes shipped with heat packs tend to do fine while in transit when they’re buffered from the elements however, when left in the elements such as in a mailbox, on a porch etc. after nearly an hour the little box with it’s travel-size heater or cooler can’t keep out all of Mother Nature’s wrath. Such neglect can and will result in fatalities. We ship assuming someone will be available to immediately take the shipment indoors. If this is not the case please contact us before ordering so we can make other arrangements such as shipping for scheduled arrival on a day someone will be available, or hold for pickup. 

We want your tarantula to arrive safe, and in the rare case it doesn’t we want you to be covered under our live arrival guarantee so please be absolutely sure your understand and agree to our live arrival guarantee policy before placing an order. Please there for your live animal(s) and if you have any questions or concerns don’t hesitate to contact us before ordering.

How do I track my package?
Tracking will be emailed to your the evening your order ships.

When you place an order please provide a valid email address and double check it is correct as this is the address we will use to email your tracking number.

Why does my tracking number say “invalid”, “not found” or “no such number”? 
Tracking will display one of these, or a similar message until it’s first scanned in. The packages typically get scanned between 2-10pm PST the afternoon/night the order ships.

How do I sign up for text and/or email alerts?
Once the tracking link is active (scanned in) you can sign up for tracking alerts via your tracking number/page. 

Can you sign me up for text and/or email alerts? Can I receive a call or text when my order is out for delivery?

The only way to receive a text or email when your package is out for delivery is to sign up for email and/or text alerts via your active tracking link. Due to sensitive user agreements we cannot sign customers up for alerts on their behalf at this time. Also, many customers request to write on the box to have us or the carrier call or text when out for delivery. 

I am very sorry but we can not possibly sign up for alerts of every package we send and call/text each customer when the package is out for delivery (especially considering one can very easily sign up for this automated service via their tracking link) 

Also, be aware the carriers delivering the package cannot be relied upon to call or text when the package is out for delivery (nor can they or we be held responsible for resulting complications if they don’t!) 

We highly recommend signing up for the email/text alerts! It’s super easy to do, just follow the instructions in your active tracking link and don’t hesitate to contact us with any questions! 

Remember, if tracking is not yet active you’ll have to wait for it to become active before you’re able to sign up for alerts. 

Can I provide an alternate address in case no one is home?

Our carriers do not offer this service at this time.

What if I have a guard dog or my home/complex is gated? What if I live in a complicated apartment complex? 

Please make sure you can receive delivery as scheduled to the address provided otherwise, we recommend the hold for pickup option.

What if the package is stolen?

Once the package is delivered to the the address provided upon checkout it becomes the responsibility of the recipient. Carriers are equipped with GPS tracking so when a package is marked delivered the exact location is recorded. This is how we can distinguish and locate misdelivered from stolen packages. 

What is the gender? Can I choose the gender?
If the gender is known it will be stated in the title. If there is no gender stated in the title the specimen is sold as “unsexed” as we do not know the specimens gender at this time.

We are unable to determine or guess as to the gender of unsexed specimens. Thank you for not asking us to “pick a probable female” etc. 

How is gender determined? Why can’t you determine the gender of small tarantulas?
Visit THIS PAGE see how gender is determined, and understand why we can’t determine the gender of small tarantulas at this time. 

How do you measure?

Visit THIS PAGE to see how we measure our tarantulas. 

How do I read a tarantulas ad?

Tarantula ads read in the following order: scientific name, common name (if applicable), size (measured in inches diagonal leg span), gender (if known, if unsexed no gender will be stated), and number (If applicable) For example: Chilobrachys fimbriatus (Indian Violet) 3-3 1/2″ FEMALE #E-5

What does the number at the end of the tarantulas ad mean?

I hand pick every tarantula on my website. I won’t post it for sale unless it’s the correct condition for shipping, healthy, free of obvious blemishes and has recently taken prey with vigor. The number is used to help me identify a specific tarantula, or group of tarantulas by shelf, bin or individual enclosure. If you’re contacting us regarding a specific tarantula please include it’s reference number if it has one. 

Is a tarantula a good pet for me?
Tarantulas are one of the lowest-maintenance pets available, but this doesn’t mean they can’t be neglected or over-maintained. Tarantulas have specific needs and although these needs are very simple to meet, they are often not what pet owners are used to. Please do your research and don’t assume! Each species and even each specimen will have it’s own preferences regarding husbandry. Make sure to check on your tarantulas at the very least every few days and be ready to meet their needs if necessary. Watch their behavior and adjust care accordingly. This could be as simple as a light mist if the enclosure has dried a bit, keeping it away from a sunny window, leaving the tarantula alone and withholding food if it’s locked in it’s home, giving it some quiet time to itself etc. Keep in mind over-care (such as flooding the enclosure with feeders if it’s not hungry) can be just as dangerous as neglect (such forgetting to mist the enclosure for an extended period of time)

What about the temperature in my house?

Any tarantulas listed in the beginners section will be comfortable at “room temperature” This means if you’re comfortable in a T-shirt the tarantula should be alright. For Most Grammostola, Brachypelma, even GBB this means temperatures of 70 and up with occasional, seasonal and/or nightly drops into the 60’s are typically not a concern. In cooler weather tarantulas tend to slow their metabolism and won’t be as active or hungry as they are in the warmer months. Be aware some (more advanced) species such as A. purpurea will typically require higher temperatures to be content. 


Please note tap and/or well water can contain chemicals that might be harmless to humans but can cause trouble for the little tarantula. I have seen DKS result in using tap and well water and strongly recommend against it. We use RO water for all our tarantulas.


Many new keepers try to maintain humidity as a specific number. I would not advise doing this. Use your temperature and humidity gauge to measure the area near the enclosure(s) and help provide our tarantulas better care.  When it’s warm and dry (low humidity) the enclosure will dry out more quickly, and will require more frequent misting and depending in the situation maybe even a heavier mist. If it’s cooler and humid we know we should probably have a light hand misting, the enclosure won’t dry out as quickly. 


The substrate should be subtly moist (somewhat dependent on the species) and the trantula should have “dew” to drink off the sides on the enclosure a few times a week. There is a bit of a learning curve when it comes to misting. Gardners and those with a green thumb tend to get the hang of it pretty quickly as the concept of “not too wet or dry, a few times a week” is already habit. 

We recommend new keepers mist one corner of the enclosure. This way the tarantula can choose between moist and dry substrate and the new keeper can adjust based on the tarantulas preferences.

What about a Water Bowl?

Tarantulas under about 2-3″ don’t need nor do we recommend using a water bowl. Once the tarantula is large enough it can be given a shallow, wide dish in order to drink from.What enclosure and/or feeders should I get for my tarantula?We should have enclosure and feeder recommendations in the description of every tarantula for sale. Click on the name to visit the tarantulas individual page. If you don’t see the enclosure or feeders recommendations its possible I overlooked that ad, please let us know they’re missing I will amend the website with this information asap!
Can I keep the tarantula in the container it was shipped in?The vials we ship in are great for shipping, not for housing.

What about cleaning the enclosure?

We highly recommend a pair of tweezers to aid and weekly maintenance and feeding. Remove any uneaten food or organic matter that might mold or invite pests into the Tarantulas enclosure. There is NO need to change the substrate unless it becomes unsanitary. This typically only happens due to mold, as a result of too much moisture allowed in he enclosure for too long. 

Can I get more information on Feeding?
Visit THIS PAGE for more information on feeding tarantulas.

We detail the feeder types, sizes, and conclude with a troubleshooting guide. 


I consider Tarantulas observational pets although many people (including my own mother) think otherwise. When I first got into the hobby I did purchase my first tarantula thinking I would handle, but quickly realized the stress it caused the C. versicolor. Handling not only stressed the little guy out, it often resulted in damage to it’s home and put it at unnecessary risk of injury or even death. 

Also, at first I didn’t notice the urticating hairs, however I quickly developed a reaction to them. Being itchy for a day or two after handling made it even less appealing. 

Tarantulas are not domestic animals and will often act unpredictably. I do not handle my specimens except when absolutely necessary in the case of emergency typically as a result of packing, rehousing, breeding etc. We do not recommend handling for the safety of you and your tarantula however, many owners purchase with handling in mind. 

If you wish to handle your specimen please do so at your own discretion. We recommend testing the specimen with a soft paintbrush to determine if it’s in a “bad mood” before contact is made. To reduce the risk of injury from a fall we recommend handling while sitting on the ground. Grammostola and Brachypelma species are typically the most popular “docile beginner picks” . Beginners should chose only amongst the New World tarantulas. Old World species should never be considered for beginners or handled for any reason. 

Special considerations:

Keep your tarantulas enclosure away from a sunny window. Even just a few minutes in the sun can cause a greenhouse effect in the enclosure, causing the temperatures to soar to dangerous and sometimes deadly heights. Tarantulas don’t like vibrations and will appreciate being away from speakers or other things that might cause semi-content or constant vibration or movement. Be sure if you have dogs or cats you only use high-quality, natural essential oils to control fleas and ticks. Products such as advantage, flea collars, flea spray, etc. can be dangerous or deadly. Tarantulas are very sensitive to pesticides and can have issues from crop dusting, a neighbor tenting for termites etc.

Can I keep them together?
The short answer is NO, you will end up with one big fat tarnautla but… there are a few exceptions, with a few species, under a few select circumstances. One should not consider a communal (enclosure with multiple tarantulas) until they are intermediate to advanced keepers. If you’d like to learn more about communal tarantula set-ups we have check out the communal category for lots of information and photos on the subject.

I think I am ready for a tarantula, what do you recommend for me? I’m a beginner?
All my personal recommendations for beginners can be found in the beginners section. This lists all the beginner tarantulas we currently have available for purchase. 

Currently the C. cyaneopubescens is our current most popular beginner pick due to ease of care, tolerance of a wide range of temperature, humidity, enclosure and soil types, vigor, appetite, heavy webbing habits, growth rate and how they change colors/pattens as they grow.

B. hamorii, B. emilia, G. pulchra, and G. porteri are also currently popular beginner choices due to their attractive appearance, hardiness, tolerance of a wide range of temperature, longevity, and more docile nature.

What are the most common beginner mistakes?

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I see my desired tarantula listed in your store. Do you have it in stock?We take great pride in the quality and accuracy of our inventory. We only list specimens on our website if they are currently in stock, healthy, vigorous and ready to ship and have an in-stock guarantee as our policy. Discrepancies only happen only a few times a year. On the very rare instance we don’t have the tarantula you purchased you get $5 store credit.

Do you have my desired tarantula(s)? I don’t see it in your store.
I am sorry, the only tarantulas we have available for purchase are listed in the store. I am sorry but we don’t have anything hiding in the back room, only available to those who ask. Everything currently available is posted in the store.

I saw a tarantula in your store recently that’s no longer there. Do you have it in stock?

I am sorry, if the tarantula was there and is now gone this means we are sold out of this particular tarantula.

How often do you get new tarantulas in stock?

I post new tarantulas one to three times weekly. 

What are you going to get in stock in the near future?

This is one of our most asked questions and there is honestly no easy easy to tell customers that I simply have no idea. I cannot predict who is going to molt and when, if they will be big enough to determine gender, if I will be able to retrieve an intact molt and if so what gender they will be. Even if we have an eggsac with a momma spider we don’t know if it’s going to hatch. I promise as soon as I find something new that is healthy, vigorous, free of blemishes, correct shipping condition etc. I will post it on the website!

How do I get notified of new inventory?

We typically announce new additions on our facebook but now always. As we post so often and our inventory is constantly changing we encourage you to check back often!

Is that the photo of the actual tarantula?
Unless stated the photo is a stock photo representing the species.

Can you get a photo of the actual tarantula?
Due to the unpredictable nature of tarantulas, the risk of injury (to the tarantula), the difficulty of getting them to pose and hold still long enough in good lighting for a clear photograph, the inevitable damage/destruction to the specimens home in order to extract it for the photos,  the resulting stress to the tarantula (and myself… I often end up frustratingly itchy after a shoot…) we apologize but we are unable to accommodate individual photo requests at this time. 

Do you offer freebies, coupons and/or discounts?
We occasionally send out special offers such as coupons, freebies & discounts to our newsletter subscribers. We don’t sell or give out your information and currently send a newsletter only a few times a year. 

How do I sign up for the newsletter?
By becoming a member of the website or when you check out you can opt into the newsletter. 

Do you hold tarantulas?

We are unable to hold with no or partial payment. We are happy to hold orders, prepaid un full, up to one month. 

What payment methods do you accept?

Visa, Discover and  Mastercard

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